Refund policy

At Pravaha Herbalco, we are committed to providing you with pure, handcrafted Ayurvedic and herbal personal care products. Due to the hygiene and personal nature of cosmetic items, we maintain the following refund and return guidelines:

1. Returns & Eligibility
Personal care and cosmetic products once opened or used cannot be returned or exchanged due to health and safety regulations. We accept returns or replacements strictly in cases where:
- You received a physically damaged, broken, or defective item.
- The product received does not match what you ordered.
- An item is missing from your shipment.

2. Damaged or Incorrect Shipments
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by contacting our support team at herbalteam.in@gmail.com or via WhatsApp at +91 8850140436. Please provide your Order ID along with clear unboxing photos/videos showing the damaged packaging and product label.

3. Cancellations
Orders can be cancelled before they are dispatched from our facility. Once an order has been shipped and assigned a tracking number, it cannot be cancelled. 

4. Refunds
Upon inspection and approval of your return request, refunds will be initiated:
- Prepaid Orders: Refunded to your original payment method (bank account, UPI, credit/debit card) within 5–7 business days.
- Cash on Delivery (COD) Orders: Refunded via direct bank account transfer (NEFT/IMPS) or UPI upon verifying your account details.