Privacy policy

Pravaha Herbalco ("herbalco.in", "we", "us", "our") respects your privacy and is committed to protecting your personal information.

1. Information We Collect
We collect personal information necessary to process your transactions and deliver your orders, including:
- Contact details: Full name, delivery address, phone number, and email address.
- Payment details: Transactions are processed through certified, encrypted third-party payment gateways (Razorpay/PhonePe). We do not store your complete card details, UPI PINs, or banking passwords.
- Device & Usage Data: IP address, browser type, cookies, and browsing activity on our store to enhance website functionality and user experience.

2. How We Use Your Information
Your information is strictly used to:
- Process, fulfill, and ship your orders.
- Send transactional notifications (order confirmation, dispatch updates, tracking details).
- Provide customer service and respond to inquiries via email or WhatsApp.
- Comply with applicable legal, accounting, and taxation obligations in India.

3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted operational partners:
- Courier and logistics partners to deliver your packages.
- Authorized payment gateways to securely process online payments.

4. Contact Us
For any privacy-related queries or data access requests, please contact us at herbalteam.in@gmail.com.